Support

Discreta support

Everything you need to stay safe during your showings.

Before your first showing

Important: Discreta requires your precise location and Bluetooth to be active at all times during a showing. Without these, your SOS alerts and location sharing will not work. Please take 2 minutes to confirm both before your first use.

1. Allow precise location - always

Your location is only shared with your emergency contacts when you trigger an alert. For this to work, the app must have permission to access your location at all times - including in the background.

iPhone (iOS)

  1. Open Settings
  2. Scroll down and tap Discreta
  3. Tap Location
  4. Select Always
  5. Make sure Precise Location is toggled on

Android

  1. Open Settings
  2. Tap Apps or App Manager
  3. Find and tap Discreta
  4. Tap Permissions → Location
  5. Select Allow all the time
  6. Make sure Use precise location is on

2. Turn on Bluetooth

Your safety device button connects to your phone via Bluetooth. Bluetooth must be on to pair the button and for it to trigger alerts.

iPhone (iOS)

  1. Swipe down from the top-right corner to open Control Centre
  2. Tap the Bluetooth icon to enable it
  3. Or go to Settings → Bluetooth and toggle it on

Android

  1. Swipe down from the top of your screen to open Quick Settings
  2. Tap the Bluetooth icon to enable it
  3. Or go to Settings → Connected devices → Bluetooth and toggle it on

3. Open the app before your first showing

Due to platform limitations, the safety device only works in the background after the app has been opened at least once. Make it a habit to open Discreta once at the start of your day before your first showing and leave it running.

During a showing

  1. Bring your safety device - clip it to your keychain so you always have it with you.
  2. Make sure Bluetooth and location are active on your phone.
  3. iPhone users: confirm the app has been opened at least once today.
  4. If you feel unsafe at any point, press your safety device. Your emergency contacts will receive an SMS alert with your current location.
  5. If you pressed the button by accident, open the app immediately to cancel the alert before it sends.

Troubleshooting

Button not connecting to my phone

  1. Confirm Bluetooth is turned on.
  2. Press the button once - the LED should blink to indicate it is active.
  3. Open the Discreta app and check that your button appears as paired.
  4. If still not connecting, remove the button from the app and re-pair it by holding the button down until the LED flashes rapidly.

Alert did not trigger / my contacts didn’t receive an SMS

  1. Verify that location permission is set to Always and precise location is on.
  2. Check that your emergency contacts’ phone numbers are saved correctly in the app.
  3. iPhone users: confirm the app was opened at least once before the showing.
  4. Run a test alert from within the app to confirm everything is working.

App not responding in the background

  1. iPhone: Go to Settings → Discreta and make sure Background App Refresh is enabled.
  2. Android: Go to Settings → Apps → Discreta → Battery and set it to Unrestricted so the OS does not put the app to sleep.

Contact support

Can’t find what you’re looking for? We’re here to help.

patriceammah@gmail.com

We typically respond within one business day.